Return Policy:

Introduction
Horse of Iron, Inc. will maintain the following policies regarding returning products. The following policies only apply to this web site and all transactions.

Returns
Horse of Iron, Inc. will accept only those returns which have been authorized via email or phone. Due to the nature of our products, we do not offer a blanket satisfaction guarantee. Because of the many different systems in which our products can be used, performance will vary. We will consider returns strictly on a case by case basis. All of our products are guaranteed to be free from defects. If a defective product is returned to us, a refund or exchange may be made. We will make every reasonable attempt to satisfy our customers.  Generally, shipping and handling costs are NOT refunded.

Horse of Iron, Inc. requires the original order information and the reason for request. Requests must be emailed or phoned-in to us.  Responses to requests may take up to 48 hours.

Return for Service 
Horse of Iron, Inc. will accept only those returns for service which have been authorized via email or phone.  A customer may request a return for service for troubleshooting, cleaning, upgrading or rebuilding. These services may involve fees or other charges.  The original order information and the service(s) requested is required.  Responses to requests may take up to 48 hours.

Privacy Policy: 

Introduction
Horse of Iron, Inc. respects each individual's right to personal privacy. We will collect and use information through our web site only in various ways. This statement applies solely to information collected on this web site.

Part I. Information Collection
Horse of Iron, Inc. collects information through our web site at several points. We collect the following information about primary visitors name, address, phone number, email address and credit card information for online orders.

Horse of Iron, Inc. does not actively market to children, and we never knowingly ask a child under 18 to divulge personal information.

We collect personally identifiable information.

We may verify the accuracy of this information directly via phone, fax or email.

We collect this information through our ordering system and mailing list subscription. The information is collected voluntarily. To receive our products and services, ordering information is collected and is mandatory because it is required to fulfill the transaction. Other information we request is optional and noted as such.

We may employ cookies. A cookie is a small text file that our web server places on a user's computer hard drive to be a unique identifier. Cookies enable Horse of Iron, Inc. to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage.
The information collected by Horse of Iron, Inc. will be used for fulfill orders and maintain updated communications. Users who provide information will receive whatever products or services they order, email announcements and/or advertisements.

We do not share the information we collect with Third-parties.

We offer links to other web sites. Please note: When you click on links to other web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our web site may offers chats, forums or message boards. Please be advised that information posted in these venues becomes public knowledge.

Part III. Access to Information
Horse of Iron, Inc. maintains the integrity of our information by periodic contact. Users may access their own personal information and contact us about inaccuracies they may find.

Part IV. Problem Resolution
If problems arise, users may contact Horse of Iron, Inc.  We are committed to resolving issues within hours.

Part V. Data Storage and Security
Horse of Iron, Inc. protects user information by limiting access to the information. Our server (internet hosting) service provider provides server, electronic and network services.

--- Our policies are subject to change without notice ---